FAQ
Where are marciasdivinity artwork made?
All of our artwork is made and designed in London, United Kingdom by artist Marcia Annor.
How long does it take to create a custom painting?
Every commission is different. We agree the timeline together before I begin, so you know exactly when to expect your painting.
What materials are used for the artwork?
Original Canvas paintings are created with acrylic paint on stretched canvas.
Framed prints are first digitally drawn then printed on Epson Ultra Premium Luster Photo Paper.
Only the highest quality pigment based inks is used to achieve true colour accuracy, clarity, excellent longevity and durability! The poster is framed in a black alder, semi-hardwood frame, and comes ready to hang on the wall.
Shipping questions
Where do you ship from?
All of our products ship from within North America & Europe by our print on demand partner, Printful.
How long does it take to process my order?
Prints are made to order. Please allow 3 to 7 business days for your print to be produced, and you will receive a confirmation email with tracking as soon as it ships.
When can I expect my order to arrive?
After production, delivery takes 3 to 7 business days to the UK, USA and Canada, 7 to 14 business days to Europe, and 7 to 21 business days to the rest of the world. Questions about your order? Email info@marciasdivinity.com.
How much is shipment fees?
All shipping is free worldwide!
Returns questions
What is your return policy?
We want you to love what you receive but we totally understand if you need a refund for a damaged, faulty or undelivered product. Email us at info@marciasdivinity.com within 30 days of your order and we’ll help you process a return right away.
How can the product be eligible for return?
To be eligible for a return, your item must be damaged, faulty or not delivered. All costs related to the return (shipping and customs) will happen at your own expense. You’ll also need the receipt or proof of purchase.
What happens during the process of return?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@marciasdivinity.com