FAQ
Where are marciasdivinity artwork made?
All of our artwork is made and designed in London, United Kingdom by artist Marcia Annor.
How long does it take to create a custom painting?
Custom paintings a created within 7 to 20 business days after purhase.
What materials are used for the artwork?
Original Canvas paintings are created with acrylic paint on stretched canvas.
Framed prints are first digitally drawn then printed on Epson Ultra Premium Luster Photo Paper.
Only the highest quality pigment based inks is used to achieve true colour accuracy, clarity, excellent longevity and durability! The poster is framed in a black alder, semi-hardwood frame, and comes ready to hang on the wall.
Shipping questions
Where do you ship from?
All of our products ship from within North America & Europe by our print on demand partner, Printful.
What is your shipping timeline during COVID-19?
Our team is working hard to get orders shipped as quickly as possible. You can expect a shipping confirmation email from us within 3-5 business days. Remember, your local delivery service may be strained and experiencing some delays. Contact our team at info@marciasdivinity.com if you have specific questions about your order.
When can I expect my order to arrive?
Under COVID-19 circumstances, you can expect your shipping confirmation email within 3-5 business days. From there, our standard shipping within the US is 5 business days. Shipping to Canada & Worldwide from that point can take 7-10 business days. Please bear in mind that your local delivery services may currently be strained, so it may take a little longer than usual to receive your package. You’ll receive a notification when your order is on the way with tracking information. And you're welcome to contact us at info@marciasdivinity.com any time if you have questions!
How much is shipment fees?
All shipping is free worldwide!
Returns questions
What is your return policy?
We want you to love what you receive but we totally understand if you need a refund for a damaged, faulty or undelivered product. Email us at info@marciasdivinity.com within 30 days of your order and we’ll help you process a return right away.
How can the product be eligible for return?
To be eligible for a return, your item must be damaged, faulty or not delivered. All costs related to the return (shipping and customs) will happen at your own expense. You’ll also need the receipt or proof of purchase.
What happens during the process of return?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@marciasdivinity.com